Using Psychology To Increase Customer Conversion

Tom Humbarger's Social Media Musings

10 Ways to Convert More Customers Using Psychology

Every marketer needs an edge when it comes to converting leads into customers.  Gregory Ciotti of Helpscout recently published an infographic with his list of ten ways to use psychology to convert more customers.  The ideas range from making it easy for customers to get started by setting minimums to pairing urgency with follow-up.  The infographic with all ten ideas is presented below.

As one extra step in helping marketers and salesman improve their ethical persuasive efforts, Gregory also compiled a list of 10 must-know psychology studies in his 10 Ways to Convert More Customers (Using Psychology)resource.

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Rising need of Social Customer Care and How brands are adapting it

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My recent encounter with   and  motivated me to write this blog post.

Social media has provided consumers with multiple ways to interact with companies directly and influence peers’ buying decisions. This has put a lot of pressure on businesses to have an active presence social networks. While it’s wise to use social media for customer service, research shows that you shouldn’t give up on more traditional support methods just yet.

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Effects of Social Media on Organizational Culture

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Going to the routes of each word, social media can be defined as an instrument that helps to communicate and interact. Media is a tool used for communication, like TV, newspaper, radio etc. Social media are media for social interaction, using highly accessible and scalable communication techniques. Social media is the use of web-based and mobile technologies to turn communication into interactive dialogue. Andreas Kaplan and Michael Haenlein (2010) define social media as “a group of Internet-based applications that build on the ideological and technological foundations of Web 2.0, which allows the creation and exchange of user-generated content. Businesses may also refer to social media as consumer-generated media (CGM). But social media is not only about communication, it includes as well interaction between users. The most important characteristics that social media has are:

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